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Review Policy

Last updated: 28 October 2026. Edzopp is operated by Raibhilo Consultancy LLP.

Learner reviews help others choose well, so we collect, moderate and publish them honestly. This policy follows the principles of BIS IS 19000:2022 (Online Consumer Reviews — Principles and Requirements for their Collection, Moderation and Publication) and the Consumer Protection (E-Commerce) Rules, 2020, to the extent they apply to us. "Edzopp", "we" and "us" mean the operator named in the Business Details block.

Who can write a review

  • You must be signed in (including through Google sign-in) to write a review.
  • You may write one review per course. You may edit or update your own review; the latest version is shown, with its date.
  • You must have genuine first-hand experience of the course or Provider, such as having enrolled, attended a demo class, or gone through admission or counselling with that Provider. Please say which in your review.
  • You must not review a course or Provider with which you have a conflict of interest, for example if you work for, own, are paid by, or compete with the Provider, or are a close family member of such a person.
  • If you are under 18, you may review only with your parent's or guardian's verifiable consent, as set out in our Privacy Policy.

No paid or incentivised reviews

We do not buy reviews, and we do not let Providers buy, write or post reviews. Providers may invite their learners to review, but must not offer any payment, discount or reward for a review or for a positive review, and must not select only satisfied learners. If we ever run a programme that offers anything of value for writing a review (whatever its rating), we will say so clearly on each review submitted under it.

What is not allowed

We will not publish, or will remove, reviews that:

  1. are fake, written by or for the Provider or a competitor, or posted from multiple accounts;
  2. are not about the course or Provider reviewed, or are not based on the reviewer's experience;
  3. contain abusive, hateful, obscene, threatening, harassing or discriminatory content;
  4. contain personal data of others, such as phone numbers, emails or names of private individuals (naming faculty in their professional role is allowed if fair);
  5. contain your own contact details, links, promotions or spam;
  6. make allegations of crime or wrongdoing that are clearly defamatory and unsupported;
  7. infringe copyright or other rights, or copy another review;
  8. are AI-generated or synthetic text presented as a personal experience; or
  9. otherwise breach our Terms of Use (including rule 3(1)(b) of the IT Rules) or the law.

Critical and negative reviews are welcome and are published on the same terms as positive reviews.

What "Verified learner" means

A review marked "Verified learner" means we have checked, before publishing, that the reviewer was actually enrolled in or attended that course, by reviewing proof such as a fee receipt, enrolment email or student ID, or by confirmation from the Provider. We use proof only to verify, do not publish it, and delete it within 30 days of verification. A review without the badge is not necessarily untrue; it means we have not verified enrolment. The badge does not mean that we agree with the review or have verified each statement in it.

How we moderate

  • Every review is checked against this policy, using automated tools and human moderators, before or shortly after it is published. We aim to complete moderation within 7 days of submission.
  • We do not edit the content of reviews. We either publish a review as written, or reject it, or ask the reviewer to revise it. We may only make purely technical changes (such as removing a phone number or a link, or fixing display formatting) and will indicate that a change was made.
  • If we reject a review, we tell the reviewer the reason and, where possible, how to fix it.
  • We do not suppress, delay, hide or reorder reviews because they are negative or because a Provider pays us, complains or asks us to. Rejection decisions are made only on the grounds in this policy.

How we display reviews and ratings

  • Reviews are shown in reverse chronological order by default (newest first). You may also sort by rating or relevance; any default other than date is explained next to the sort option.
  • A course's rating is the average of all published ratings for that course, together with the number of ratings. We do not weight ratings by payment.
  • We may display, excerpt, rank, summarise, translate, highlight, hide or remove reviews, and use reviews or excerpts in Edzopp's promotions, under the licence in our Terms of Use. Any excerpt will fairly represent the full review, and we will not select only positive reviews in a way that misrepresents the overall rating. Rankings and highlighting are based on objective criteria (such as date, helpfulness votes and verification), never on whether a review is positive or negative or whether the Provider pays us.

Provider responses

Providers may post one public response to a review. Responses are moderated under this policy and are labelled as the Provider's response. A Provider may not pressure a reviewer to change or remove a review.

Reporting a review

Anyone may report a review using the "Report" link on the review or by writing to the Grievance Officer, giving the reason. We will acknowledge reports within 24 hours and act within the timelines on our Grievance and Contact page. A review may be hidden while a report is examined only where it appears unlawful or clearly breaches this policy. We also act on court orders and lawful government notices within the time required by the IT Rules.

Removing your review and your data

You may delete your review at any time from your account. If you delete your account or withdraw consent, we will remove your review or the identifying details in it, as described in our Privacy Policy.

Consequences of abuse

We may remove reviews, suspend accounts and, where appropriate, label or delist a Provider found to have posted or procured fake reviews, and we may report such conduct to the authorities.

Questions: contact the Grievance Officer named in the Business Details block.

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