Grievance Redressal and Contact
Last updated: 28 October 2026. Edzopp is operated by Raibhilo Consultancy LLP.
Business details
| Item | Details |
|---|---|
| Platform | Edzopp |
| Website | edzopp.in |
| Operator ("Edzopp", "we", "us", "our") | Raibhilo Consultancy LLP, a limited liability partnership registered in India, which operates the Edzopp platform |
| LLPIN | AAX-6785 |
| Office address | C-1483, Indira Nagar, Lucknow, Uttar Pradesh 226016 |
| Grievance Officer (IT Rules 2021, Consumer Protection (E-Commerce) Rules 2020, and DPDP Act 2023) | Tathagat Sankritayan |
| Grievance Officer email | tathagat@signalroom.in |
| Grievance Officer address | Same as the office address above |
| Governing law | Laws of India |
| Jurisdiction | Courts at Lucknow, Uttar Pradesh (exclusive) |
If you have a question, complaint or request about Edzopp, our content, a review, a listing, an advertisement, your account or your personal data, please contact our Grievance Officer. "Edzopp", "we" and "us" mean the operator named in the Business Details block.
Grievance Officer
| Name | Tathagat Sankritayan |
| Designation | Grievance Officer (and contact person for personal data queries under the DPDP Act, 2023) |
| tathagat@signalroom.in | |
| Address | C-1483, Indira Nagar, Lucknow, Uttar Pradesh 226016 |
| Operator | As named in the Business Details block |
| Working hours | Monday to Saturday, 10:00 am to 6:00 pm IST, except public holidays |
This Grievance Officer is appointed under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules"), rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, rule 4(4) and 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, and section 8(9) of the Digital Personal Data Protection Act, 2023 ("DPDP Act").
How to raise a grievance
Email the Grievance Officer with:
- your name and the email or phone number registered with Edzopp (if any);
- a clear description of the complaint, with the link (URL) to the content, listing or review concerned;
- any supporting documents or screenshots; and
- the outcome you want.
If you are complaining on behalf of someone else (for example, as a parent), please say so and show your authority.
Our timelines
| Type of grievance | Acknowledgement | Resolution |
|---|---|---|
| All grievances | Within 24 hours | Within 7 days of receipt (IT Rules, rule 3(2)(a)(i), as amended with effect from 20 February 2026) |
| Request to remove content falling under rule 3(1)(b) of the IT Rules (other than sub-clauses (i), (iv) and (xi)) | Within 24 hours | As soon as possible and within 36 hours |
| Content that exposes a person's private area, shows nudity or sexual acts, or impersonates a person, including morphed images (rule 3(2)(b)) | Immediately | Removal or disabling within the time prescribed by rule 3(2)(b) of the IT Rules |
| Personal data requests and grievances under the DPDP Act (access, correction, erasure, nomination, withdrawal of consent) | Within 24 hours | Within 7 days (the DPDP Rules allow a maximum of 90 days) |
These timelines also meet the 48-hour acknowledgement and one-month redressal periods under the Consumer Protection (E-Commerce) Rules, 2020 and the one-month period under the SPDI Rules.
Each complaint gets a reference number in our acknowledgement. We will tell you of our decision and the reasons for it.
If you are not satisfied
- Grievance Appellate Committee: if you are dissatisfied with the Grievance Officer's decision on a matter under the IT Rules, you may appeal to the Grievance Appellate Committee within 30 days of receiving the decision, under rule 3A of the IT Rules, through gac.gov.in.
- Data Protection Board of India: for personal data grievances, after using our process, you may complain to the Data Protection Board of India under section 13(3) of the DPDP Act through its online platform.
- Consumer forums: you may contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 (including through e-Daakhil).
- Unwanted calls or messages: call or text 1909, or use the TRAI DND app.
Course-related complaints
Edzopp is not the course provider. Complaints about a course, fees, refunds, admission, teaching or placement should be raised with the Provider first. We will help where we can, for example by passing your complaint to the Provider and, where appropriate, reviewing its listing on Edzopp.
Orders from authorities
Courts and government agencies may send orders, notices and directions to the Grievance Officer at the email and address above. We will acknowledge them and act within the time required by law.
General contact
For general questions, partnerships and Provider listings, write to the Grievance Officer at the same email address until a separate address is published.